Return & Refund Policy
Your satisfaction and confidence in our products come first.
We are committed to delivering high-quality products and a smooth shopping experience. If something is not right with your order, we are here to help.
If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return or exchange, subject to the conditions below.
Return Eligibility
To qualify for a return, please make sure:
- The item is unused and in its original condition
- All tags, labels, accessories, and packaging are intact
- You have proof of purchase, such as an order confirmation or receipt
Returns sent without prior authorization may not be accepted.
Once your return request is approved, we will provide:
- Return instructions
- The correct return address
- A clear step-by-step return process
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery.
Please include:
- Your order number
- A short description of the issue
- Clear photos or a short video showing the problem
- Photos of the packaging and shipping label when applicable
After review, we may offer:
- A replacement
- A partial refund
- A full refund
Non-Returnable Items
For hygiene, safety, and customization reasons, the following items cannot be returned or exchanged:
- Opened or used wellness, beauty, skincare, hygiene, or personal-care devices
- Products showing wear, damage, alteration, or misuse
- Personalized or custom-made items
- Clearance or final-sale products
- Perishable or consumable items, such as serums, gels, supplements, or similar products
- Items returned without prior approval
Exchanges
If you would like to exchange your item for another model, color, or variant:
- Contact our support team for approval
- Return the original item if required
- Once your refund is processed, place a new order
This helps ensure faster processing and product availability.
EU Customers — Right of Withdrawal
Customers within the European Union may have a 14-day cooling-off period.
During this period, eligible unused items may be returned for a refund without providing a reason.
Conditions:
- The product must be unused
- The item must be in its original packaging
- Proof of purchase is required
- Sealed hygiene, wellness, beauty, or personal-use items may not be eligible once opened or unsealed
Refunds
After we receive and inspect your returned item, we will notify you by email.
If your return is approved, your refund will be issued to your original payment method within 10 business days.
Please note that some banks, card providers, or payment processors may take additional time to display the refund in your account.
Return Shipping
Return shipping costs may be the customer’s responsibility unless the return is caused by a damaged, defective, or incorrect item.
If a prepaid return label is provided, instructions will be included with your return approval.
Need Help?
If you need help with a return, refund, exchange, or damaged order, please contact our customer support team with your order number and supporting details.